Two techniques to address harsh people

Technique 1: To address with mild words of gentleness

He, the Al Mighty said,

And the slaves of the Most Beneficent (Allah) are those who walk on the earth in humility and sedateness, and when the foolish address them (with bad words) they reply back with mild words of gentleness.
( سورة الفرقان , Al-Furqan, 25: 63)


Technique 2: To turn away from them and seek His Mercy

And if you turn away from them to seek mercy from your Lord, which you hope for, speak to them a gentle word (Surah Al-Israa 17 : 28)

Are we the slaves of the Most Beneficent who walked on earth with humility? Have we addressed the harsh people around us with mild words of gentleness?

Think about it.